Last updated: July 31, 2026

Global A/C Supply (“we”, “us”, “our”) operates globalacsupply.com from 4365 NW 72nd Ave, Miami, FL 33166. This Privacy Policy explains what information we collect when you browse our store, request a quote, or place an order for HVAC/R parts and equipment, how we use it, and the choices you have. You can read this policy without logging in or giving us any personal information.

1. Information You Give Us

  • Order and billing information: your name, company name, billing and shipping address, email address, and phone number.
  • Payment information: card or wallet details are entered on a secure checkout and processed by our third-party payment providers. We receive only a confirmation of payment and limited details such as the card type and last four digits. We do not store full card numbers on our servers.
  • Account information: if you create an account, your username, password (stored encrypted), saved addresses, and order history.
  • Quote and contact requests: the information you submit through our Request a Quote or Contact Us forms, including any project details, part numbers, or messages you send us.
  • Tax exemption or resale documentation if you provide it, and business or license details where a product requires them.
  • Marketing preferences, such as whether you asked to receive our emails.

2. Information Collected Automatically

Like most online stores, our site and its plugins automatically record technical data when you visit: your IP address, browser and device type, referring page, the pages and products you view, and the date and time of your visit. This is collected through cookies and similar technologies and is used for security, fraud prevention, cart and session handling, site performance, and analytics.

3. How We Use Your Information

  • To process, ship, invoice, and support your orders, quotes, returns, and warranty claims
  • To communicate with you about an order, a quote, a back-ordered part, or a customer service question
  • To create and maintain your account and keep your cart working
  • To detect and prevent fraud, abuse, and unauthorized access
  • To understand how the store is used so we can improve product selection, pricing, and site performance
  • To send promotional emails or show you relevant ads, only where permitted and always with an option to opt out
  • To meet our legal, tax, accounting, and regulatory obligations

4. Cookies and Analytics

We use cookies that are strictly necessary for the store to function, such as remembering your cart, your login session, and your privacy choices. We also use analytics and advertising cookies from providers such as Google (including Google Analytics, Google Ads, and Google Merchant Center integrations) and site statistics tools to measure traffic and campaign performance. Embedded third-party content, such as our Google reviews widget, social media feeds, and maps, may also set cookies. You can block or delete cookies in your browser settings, though some parts of the checkout may not work correctly if you disable necessary cookies.

5. Who We Share Information With

We do not sell your personal information. We share it only as needed to run the business, with:

  • Payment processors that authorize and settle your payment
  • Shipping and freight carriers so your order can be delivered, and with our logistics tools for labels and tracking
  • Manufacturers, distributors, and suppliers when an item ships directly to you or when a warranty claim must be filed on your behalf
  • Service providers that host our site, send our email, filter spam, and provide analytics or advertising services
  • Professional advisors and authorities when required by law, subpoena, or to protect our rights, our customers, or public safety

6. Marketing Emails

If you opt in, we may email you promotions, new product announcements, and seasonal offers. Every marketing email includes an unsubscribe link, and you can also email us to be removed at any time. We will still send transactional messages about orders you have placed.

7. How Long We Keep Your Information

We keep order, invoice, and tax records for as long as required by law, generally at least seven years. Account and marketing data is kept until you ask us to delete it or your account becomes inactive. Website analytics and log data is kept for a limited period and then deleted or aggregated.

8. Your Rights and Choices

You may ask us to confirm what personal information we hold about you, provide a copy of it, correct it, or delete it. You may also ask us to stop sending marketing messages or, where applicable law gives you the right, to opt out of the sharing of your information for targeted advertising. Send your request to info@globalacsupply.com and we will respond within the timeframe required by law. We may need to verify your identity first, and we may keep information we are legally required to retain, such as completed sales records. We will never discriminate against you for exercising these rights.

9. Security

Our site is served over encrypted HTTPS connections, payments are handled by PCI-compliant processors, and access to customer records is limited to staff who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information and will notify you as required by law if a breach affects your data.

10. Children

Our store is intended for adults and for HVAC trade professionals. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us information, contact us and we will delete it.

11. Third-Party Websites

Our site links to manufacturer specification sheets, review platforms, maps, and social media. Those sites have their own privacy practices, and we are not responsible for them.

12. Where Your Information Is Processed

We operate in the United States, and your information is stored and processed here by us and by our service providers.

13. Changes to This Policy

We may update this policy as our store, tools, or legal obligations change. The revision date at the top of this page always reflects the current version.

14. Contact Us

Questions or privacy requests? Contact us at:

Global A/C Supply
4365 NW 72nd Ave, Miami, FL 33166, United States
Email: info@globalacsupply.com
Phone: 305-603-7792

See also our Terms & Conditions and Refund and Returns Policy.