Last updated: July 31, 2026

At Global A/C Supply we want you to be confident in every HVAC/R part, unit, and accessory you buy from us. This page explains when you can return a product, how refunds are issued, and how long the process takes. No account or login is required to read this policy.

1. Return Window

You may request a return within 30 calendar days of the delivery date. Return requests received after 30 days cannot be accepted, although the item may still be covered by the manufacturer warranty (see Section 9).

2. What Qualifies for a Return

We accept returns on any product that is unused. To qualify, the item must be:

  • Unused, uninstalled, and never energized, charged, or connected to refrigerant lines
  • In the same condition in which you received it, free of damage, dirt, scratches, or solder/braze marks
  • In its original packaging with all manuals, hardware, fittings, and accessories included
  • Accompanied by proof of purchase (order number, invoice, or receipt)

Items that have been installed, wired, brazed, pressurized, or otherwise put into service are considered used and are not eligible for return.

3. Non-Returnable Items

  • Refrigerants and other hazardous or flammable materials, gases, and chemicals
  • Special-order, custom-built, or made-to-order equipment and coils
  • Cut-to-length materials such as line sets, duct, tubing, and wire
  • Electrical components that have been installed or energized (motors, boards, contactors, capacitors)
  • Clearance, closeout, and items sold “as is” or as final sale
  • Gift cards

4. How to Start a Return

  1. Email info@globalacsupply.com or call 305-603-7792 within 30 days of delivery.
  2. Include your order number, the part number(s), the quantity, and the reason for the return.
  3. We will reply within 1-2 business days with a Return Merchandise Authorization (RMA) number and the return address.
  4. Write the RMA number on the outside of the box and ship the item back, or drop it off at our Miami warehouse at 4365 NW 72nd Ave, Miami, FL 33166.

Shipments returned without an RMA number cannot be processed and may be refused.

5. Return Shipping Costs

If the return is the result of our error (wrong item shipped, defective on arrival, or damaged in transit), we cover all return shipping and send a replacement or full refund at no cost to you. For all other returns, such as ordering the wrong part or no longer needing an item, the customer pays the return shipping. We recommend a trackable, insured service, since we cannot issue a refund for an item that does not reach us.

6. Restocking Fee

Unused items returned in original, resalable packaging are refunded in full with no restocking fee. A restocking fee of up to 15% may apply only when the original packaging is missing or damaged, or when accessories or documentation are not returned with the item.

7. Refunds

Once your return arrives, we inspect it within 3 business days and email you to confirm whether the refund is approved. Approved refunds are issued to the original payment method and typically appear on your statement within 5-10 business days, depending on your bank or card issuer. Original shipping charges are refunded only when the return is due to our error. If more than 10 business days pass after our approval email and you still do not see the credit, contact us and we will trace it with the payment processor.

8. Exchanges

Need a different size, voltage, or model? Request an RMA as described above and tell us which item you need instead. We will ship the replacement as soon as the original unused item is received and inspected, or sooner if you place a new order and let us refund the returned item separately.

9. Damaged, Defective, or Incorrect Items

Please inspect every shipment on arrival. Report visible freight damage, shortages, or shipping errors to us within 48 hours of delivery, with photos of the packaging and the product where possible, so we can file a carrier claim and get a replacement moving quickly. Products that fail after installation are handled under the manufacturer warranty; we will help you open the claim and identify the nearest authorized service center.

10. Order Cancellations

Orders can be cancelled free of charge any time before they ship. Once an order has shipped it must be handled as a return under this policy.

11. Questions

Global A/C Supply
4365 NW 72nd Ave, Miami, FL 33166, United States
Email: info@globalacsupply.com
Phone: 305-603-7792